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EmeriWeb,
(hereafter called EW ) provides web hosting, email services
and domain services. EW reserves the right to
suspend or cancel any client's access to any portion
or all of EW services, when EW deems that the account
has been used inappropriately. EW reserves the
right to refuse service and/or access to its servers
to anyone.
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User Policy
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1. |
Illegal activities. EW
prohibits sites engaged in: |
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Illegal
activities including, but not limited to, storing and/or
distributing illegal copies of copyrighted software,
warez sites, violations of copyrights and trademarks,
violations of U.S. laws, selling and/or distributing
illegal contraband.
Internet abuse including, but not limited to, spamming
(unsolicited Emailing), distribution of mass emailing
programs, cross-posting messages to a large number of
usenet groups, posting obscene or inflammatory messages,
threatening other Internet users, mail bombing Internet
users, running packet sniffers or port scanners, spamming
EmeriWeb support staff. Systems abuse including,
but not limited to, use of excessive CPU resources,
use of excessive disk space, use of excessive email
storage space, hacking our systems, installing continuously
running programs, such as IRC bots, reselling CGI scripts.
We have a ZERO tolerance and we monitor our servers
and accounts are removed without notice.
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2. |
Adult content |
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We
do not allow the presentation, promotion or transmission
of adult, pornographic or obscene images, text or other
content. The determination of what is "adult content"
and therefore prohibited shall be solely made by EW
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3. |
Policy Violations |
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Should
a policy violation occur, EW reserves the right to terminate
the account without notice and without any refunds.
The policy violating client will be held responsible
for any damages to EmeriWeb , including but not limited
to, EmeriWeb 's system, servers, connectivity, reputation,
business, service, network, operations, or equipment.
The policy violator may be charged a $500 clean up fee.
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Web Site Content |
The
client is responsible for keeping a copy of their most
current web site files as backup on a remote system
(not on EW servers). EW is not responsible for any lost
files, information, or data or loss of business or any
other expenses. Should any data need to be recovered
from EW 's backup sytems, there will be a charge of
$100. EW does not guarantee to possess the most
current copy of a client's website.
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Support |
Free
customer support is provided via email through the client's
control panel and through 1-724-265-1659 or Fax 1-847-556-1435.
Billing inquiries will be answered within one business
days. Client agrees not to spam support. |
Payment Policy and Fees |
We
do not charge set-up fees except for the E-Commerce hosting
plan. |
The
minimum contract period is 1 month. All
services are available in one month, three month, six
month or one year prepayment plans.
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Full
payment is required before any hosting service is rendered,
which includes renewals. All payment-due notices
will be sent by electronic mail. No bills or invoices
will be sent by postal mail or fax. Prepayment
is due each anniversary (one month, three month, six
month or one year) following the date the account and
or billing date was established.
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Payment
Method |
EW
accepts checks (via Internet, E-mail,
Fax or Phone), PayPal and credit card payments (Visa,
Mastercard, American Express, Discover/Novus, JCB).
Online credit card payment is authorized and
executed in real time. Once an order is successfully
submitted, the client is subject to EW 's refund policy.
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EmeriWeb,
mailing address is:
EmeriWeb,
49 Burger Road
Cheswick, PA 15024 |
Refunds |
You
may cancel at anytime. If your cancellation is within
in 30 days we will refund all fees except for the InterNIC
domain name registration fee. We will not refund any
fees after 30 days.
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Payment
must be received or services will not be rendered.
If payment is not received on time the account will
be cancelled.
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InterNIC
Fees |
All
InterNIC domain registration renewal fees are separate
from EW costs and the client is responsible for timely
payment of domain name renewals.
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Price
Changes |
EW
reserves the right to change prices
at any time.
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All
monetary transactions will be in $US dollars. |
Additional
features can be added at any time. |
Monthly
feature prices are prorated. |
Add-on
costs are non-refundable regardless of whether or not
the service was used. |
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Renewal
Notification and Billing Schedule |
Renewal
notification is emailed to the billing contact thirty
(30) days prior to the end of the billing cycle.
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Credit
Cards |
Credit
cards are charged on the day of the hosting plan cycle.
After successful payment, an email notification will
be sent to the billing contact. If payment is
not received, the account is cancelled at the end of
the billing cycle.
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Credit
Card Failures |
In
the event of any credit card failure, a notice will
be sent to the billing contact via email. An attempt
will be made to charge the credit card every day until
a successful charge or the end of the billing cycle.
If the credit card is charged successfully, a notification
of successful charge will be sent to the billing contact
via email. If the credit card continues to fail
and the billing cycle ends, the account will be cancelled.
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Account
Reactivation |
If
an account is cancelled due to client request or billing
issues and the client desires to reactivate the account,
a new sign up form needs to be filled out at:
http://www.EmeriWeb.com/orderhosting.htm
If an account was cancelled due to policy violation,
EW will not reactivate the account.
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Refund Policy |
EmeriWeb
has a 30-day money back guarantee for hosting in all
but a few situations. If EW terminates an
account due to policy violation, there will be no refund.
Monthly fees associated with additional features
are non-refundable.
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Cancellation |
EW
reserves the right to terminate service
at any time. If an account is terminated for a
policy violation there will be no refund. EW
reserves the right to delete the policy-violating
web site content without notice.
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Customers
can cancel service at any time. All account cancellations
are to be requested through the client's control panel.
If the client requests cancellation, their account will
be terminated at the end of the current billing cycle,
or immediately. If the client specifies immeditate
account termination, EW reserves the right to delete
the web site contents without notice. If an account
is cancelled due to non-payment, EmeriWeb reserves the
right to delete the web site contents without notice.
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Indemnification |
Client
agrees to defend, indemnify and hold harmless EW against
any liabilities arising out of defective products sold
to customers from EW servers, personal injury or property
damage caused by products or services sold or distributed
from EW servers, any material that infringes or allegedly
infringes on the rights of a third party available from
EW servers, and any material that libels or allegedly
libels a third party available from EW servers.
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Disclaimer |
EW
is not responsible for any damages to
any client's business. EW makes no warranties or guarantees
of any kind, expressed or implied for services that
we provide. Use of EW 's web hosting and email service
is at the client's sole risk. EW 's services are provided
on an "as is, as available" basis.
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EW
does not guarantee that our services will be uninterrupted
or error free. EW will provide every effort in
good faith to ensure that its services are available
to as many Internet users as possible with minimal service
interruptions.
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In
no circumstance will EW be liable for any claims resulting
from the use or inability to use EW 's services including,
but not limited to, service interruptions, client errors,
Internet connectivity problems, miscommunications, loss
of design of a web site, loss of marketing or advertising
programs, deleted accounts, unauthorized access to EW
servers, InterNIC problems, DNS caching, Internet bandwidth
congestion, power failures, vandalism, and natural disasters.
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EmeriWeb, reserves the right to revise our policies at
any time. |
EmeriWeb
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